Shipping policy

Free UK Standard Delivery We offer free standard delivery on all UK orders. Please allow 5–7 working days from the date of dispatch for your order to arrive. Orders are typically processed and dispatched within 1–2 working days.

Express UK Delivery — £4.95 Need it sooner? Select express delivery at checkout for delivery within 1–2 working days from dispatch. Orders placed before 12pm Monday–Friday will be prioritised for same-day dispatch.

Order Processing All orders are carefully packaged before dispatch. During busy periods (including sale events and holidays), processing times may be slightly longer. You'll receive a dispatch confirmation email once your order is on its way.

International Shipping We currently ship within the UK only. International shipping is coming soon — sign up to our mailing list to be the first to know.

Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at [hello@jewellerybysoluna.com] and we'll look into it straight away.